Live / Sports
This page explains exactly what data coloksgo collects when you access the lobby, create an account, or complete a transaction using GoPay, ShopeePay, or QRIS — and how that data is stored, used, and protected. Availability of this service depends on local law and is accessible where local law permits.
When you open an account on coloksgo, we collect the registration details you provide — name, contact address, and the e-wallet or payment method you link, such as GoPay, ShopeePay, or QRIS. We also record session data: the pages you visit, the game categories you browse (slots, live tables, arcade), and any support conversations you start. This data is used solely to operate your account, process transactions through your chosen payment rail, and respond to support requests. We do not sell your personal details to third parties. Data relating to your payment method — for example, the GoPay number or QRIS reference attached to your account — is stored in encrypted form and is not exposed to game studios or content providers. Retention periods apply: account data is held while your account remains active and for a legally required period after closure. Where local law in Indonesia sets a specific retention standard, we follow that standard. If you have questions about what we hold, the contact path in the support section below gives you direct access to our data team.
GoPay payment references linked to your account are stored encrypted and used only for transaction processing. They are never shared with game content studios.
ShopeePay details you provide are held under the same encrypted storage standard as all other payment data on the platform.
QRIS transaction references are logged for your account record and are accessible to you through your account dashboard after login.
This policy covers data collected directly through the coloksgo platform — account registration, wallet linking, game session activity, and support interactions. It does not cover the data practices of third-party payment processors, device operating systems, or external networks you use to reach the site. Each area below clarifies what falls inside and outside the scope of this document.
All data collected at account creation and login — including your contact detail and linked e-wallet — falls inside this policy. We control how it is stored and who can access it internally.
Transaction references generated when you pay via GoPay, ShopeePay, or QRIS are recorded in your account history. The payment processor's own terms govern what that provider does with its own data.
Game session data — which category you browsed, how long a session ran — is used for account operation and platform performance. Game studios such as PG Soft or CQ9 receive only the game-start signal, not your personal details.
Links or integrations that take you outside coloksgo are governed by those external services' own policies. We cannot control or be responsible for data handled beyond our platform boundary.
You hold several practical rights over the data coloksgo stores for your account. You can request a copy of what we hold — this includes registration details, linked payment method references, and session history. If any stored detail is incorrect, you can submit a correction request through the support channel and we will update the record after verifying your identity. You can also ask us to delete your account data; where local law in Indonesia requires us to retain certain records for a fixed period, we will explain that clearly before completing the deletion. For data questions that relate specifically to your GoPay or QRIS payment reference, note that the payment processor holds its own record — your right to access or correct that lives under their terms, not ours. All requests are acknowledged and actioned through the contact path listed in the support section of this page.
Request a summary of the data we hold for your account. The current state of your stored details is shown in your account dashboard after login; for a full export, contact the data team directly.
Submit a correction through the support channel if any stored information is wrong. We verify your identity first, then update the record and confirm the change to you.
If you are unsure what we store, why we store it, or how long we keep it, write to us using the privacy contact path below. We aim to respond with a clear, specific answer, not a template reply.
Closing your account triggers a data-retention review. We retain only what local law in Indonesia requires us to keep, delete the rest, and confirm the outcome to you in writing.
Data requests, correction submissions, and policy questions are handled through the contact paths below. When you write to us, include your registered account identifier so we can locate your record without delay. For payment-related data queries that involve GoPay, ShopeePay, or QRIS references, specify the transaction date in your message — it helps us pull the correct record from your account history.
Send data access or correction requests to our privacy contact address listed in your account dashboard. Include your account ID and the specific data point you are asking about.
Open the support chat from inside your account for questions about what we store. The support team can confirm whether a data request needs to go to the privacy team or can be resolved directly.
The current state of your stored data — linked payment method, contact detail, session history — is visible in your account dashboard after login. Start there before submitting a formal request.
coloksgo applies encryption to all personal data stored on the platform, including account registration details and linked payment method references. Cookies are used to maintain your login session and remember your game-category preferences between visits; they do not carry payment data. Account security is your responsibility for the credentials you choose; on our side, session tokens expire and require re-authentication after a period of inactivity. Data retention follows the timeline set by applicable local law in Indonesia — we do not keep account records longer than required. To request a change to your stored data or to ask who internally has access to your record, use the privacy contact path in the support section above.
All stored personal data — registration detail, linked GoPay or QRIS reference, account history — is encrypted. Access is restricted to internal roles that require it to operate your account.
We use session cookies to keep you logged in and to remember browsing preferences such as your last game category. No payment data is written to a cookie. You can clear cookies from your device at any time.
Account data is held while your account is active. After closure, retention follows the period required by local law in Indonesia. Data no longer required under that standard is deleted, not archived.
If this policy changes in a way that affects your rights or how we handle your data, we will notify you through your registered contact detail before the change takes effect.
Below are questions we receive about how this policy works in practice — covering your data rights, what we store, and how to act on any concern.
We store the registration details you provide — contact address, account credentials — and the payment method reference you link, such as your GoPay number or QRIS identifier. Session activity (game categories browsed, support conversations) is also logged against your account.
No. Game studios such as PG Soft and CQ9 receive only the game-start signal needed to load a title. Your personal registration details and payment references are not passed to any content studio.
Log in and check your account dashboard — it shows your stored contact detail, linked payment method, and transaction history. For a full data export, contact the privacy team using the email path listed in the support section of this page.
Yes. Submit a deletion request through the support chat or privacy email. Where local law in Indonesia requires us to retain certain records for a fixed period after account closure, we will explain that clearly before completing the deletion.
Payment method references linked to your account are deleted as part of the account-closure process, subject to any retention period required by local law. The payment processor — GoPay or ShopeePay — holds its own transaction record under its own terms.
Yes. If we update the policy in a way that affects your rights or changes how we use your data, we notify you through your registered contact detail before the change takes effect. The updated policy is also published on this page.